Information We May Collect
Categories of data subjects from whom we may collect data:
- employees and former employees including volunteers, agents, individual contractors, temporary or casual workers;
- applicants who have applied for employment;
- relatives, guardians or associates of employees, former employees or applicants;
- contractors, agents, consultants and suppliers both past and present and their individual employees or representative;
- customers and former customers and their employees or representatives, which may include clients of our customers and former customers;
- individuals and representatives of organizations who have registered with Insight to obtain information on products and/or services offered; and
- individuals and representatives of organizations who have visited the website.
Information may include:
- browser and device information;
- server log file information;
- information collected through cookies and other technologies;
- demographic information and other information provided by you;
- financial details;
- complaints or grievances;
- contact details, being corporate contact details where appropriate, including email, postal address, telephone and facsimile numbers;
- purchasing habits and customers;
- customer preferences;
In addition, with respect to employees, former employees and applicants the additional categories of data may include:
- Personal details
- Family, lifestyle and social circumstances
- Employment details
- Financial details
- Complaints or grievances
- Email and postal addresses
- Telephone and facsimile numbers
- Limited sensitive data such as racial or ethnic origin, physical or mental health or condition, religious observance, issues notified under whistleblower policies, criminal records and disciplinary records, collected in the ordinary course of the employment relationship.
How We May Collect the Information
We may collect information in a variety of ways, including:
- From you directly.
- Through this site: Insight may collect information through the website when you visit.
- Through business interaction: We may collect information through your or your employer’s business interaction with our employees or offices.
- From other sources: We may receive information from other sources, such as public databases; joint marketing partners; social media platforms; or other third parties.
How We May Use Information
- Data storage and administration;
- Data security;
- Customer and user administration, including the processing of orders, enquires and client reporting;
- Employee administration;
- Advertising, marketing and public relations activities;
- Maintenance of accounts and records;
- Analysis of trends and statistical data;
- Crime prevention and prosecution of offenders; and
- Maintenance and development of our website including tailoring for specific visitors.
Insight will always request your consent to send you marketing communications - as per the Information Disclosure section below you may opt-out of this whenever you wish.
However, we will normally collect personal data from you only (i) where we have your consent to do so, (ii) where we need the personal data to perform a contract with you, or (iii) where the processing is in our legitimate interests and not overridden by your rights.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal data).
We will process your information for the purposes of operating our website and communicating with you as necessary to provide our services to you and in our legitimate commercial interests, for instance, when responding to your queries, undertaking marketing activities, improving our website and services or for the purposes of detecting or preventing illegal activities.
If you have questions about or need further information concerning the legal basis on which we collect and use your personal information, please contact us using the contact details provided under the “Your data protection rights” heading below.
Insight, its service providers or other third parties may set cookies for your web browser when you visit our website, use our products or visit a website where Insight provides ads, content or analytics.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. Cookies may be used to store items such as identifiers and user preferences. A website may set a cookie to the browser used if the browser’s preferences allow it.
Operational Cookies are required for the proper operation of the Insight website, allowing you to move freely around and use secure areas of our website. These cookies allow our web pages to load faster and improve service performance. Generally, we use the following cookies:
- cookie_banner_closed – This is an operational cookie used by Insight to display a cookie and privacy message at the bottom of our website. When the cookie banner is closed this cookie is set on your browser and the message will not display again, unless you clear your cookie history in your browser, then it will re-appear. Any data collected will not be shared with any 3rd party.
- secure_cookie – This is an operational cookie used by Insight to prevent any ‘hijacks’ while you are using our site, by making the session secure. Any data collected will not be shared with any 3rd party.
- pst_* – This is an operational cookie used by Insight so when you log into our website and close down your browser without logging out, we then keep you persistently logged in, we will prompt you to log back in to re-confirm who you are. Any data collected will not be shared with any 3rd party.
- pref – This is an operational cookie that is used to set your language preference by Insight. The next time you visit our site your language will be set for you. Any data collected will not be shared with any 3rd party.
- sess – This is an operational cookie which allows you as a user to use Insight’s website, it makes our site work. This is called a session cookie and temporary in it use. Once you close your browser the session cookie is no longer used. Any data collected will not be shared with any 3rd party.
- Insight_locale – This is an operational cookie which shows which local Insight website you are accessing. Once you close your browser the cookie is no longer used. Any data collected will not be shared with any 3rd party.
Third Party Cookies
- These cookies are called _utma, _utmz, _ga, _gid and attribution_x_
- This website uses Marketo Munchkin cookies (“Marketo”). Marketo's cookie allows us to track repeated visits to the website, and link each visit to the information voluntarily provided by the visitor. For example, if the visitor is asked to provide us with name, company name and email address, we will know the identity of the visitor when they visit the site at a later date. We also use Munchkin to track email open rates and click through rates, allowing us to manage the email marketing experience. By using this website you are consenting to the above use of your data.
- These cookies are called _mkto_trk and _mktoLearn
This site uses “RichRelevance” cookies. Rich Relevance's cookies collect data from your browser which includes information such as your IP address (which in certain instances may be truncated or rendered pseudononymous), a unique Customer ID number, the date and time of use, and your activity on our website.
Rich Relevance cookies enable us to save your preference information to improve the quality of our website to offer you a better experience through more personalized recommendations and advertisements via website and email. These technologies are also used in analysing trends, administering the site, tracking users’ movements around the site and to gather demographic information about our user base as a whole.
Rich Relevance cookies do NOT capture information on:
- Your personal identity
- Your home address
- Your shopping activity across different retailer’s sites
- What you are doing right now
Rich Relevance cookie list https://www.richrelevance.com/cookies-list/
This website uses “Adobe Target”. Insight uses Adobe Target cookies to give us the ability to test which online content and offers are more relevant to visitors through A/B and multivariate testing.
Cookie Name mbox
The cookie keeps a number of values to manage how your visitors experience Target campaigns:
Session ID A unique ID for a user session. By default, this lasts 30 minutes.
Pc ID A semi-permanent ID for a visitors browser, this last until the cookies are manually deleted.
Check As simple test value used to determine if a visitor supports a cookie.
Disable Set if visitor’s load time exceeds the timeout configured in the mbox.js.file. By default, this lasts one hour.
- Adobe Experience Cloud’s full list of cookies https://marketing.adobe.com/resources/help/en_US/whitepapers/cookies/
- You can opt-out of all counting and content delivery https://marketing.adobe.com/resources/help/en_US/target/target/t_cookie_deleting.html
Besides cookies, Usabilla stores localStorage objects in the browsers of your users when Insight use the campaign functionality. For each activated campaign, Usabilla will add one localStorage object. This localStorage serves the purpose of ensuring that the right users see the right campaign at the right time.
Read more about Usabilla’s cookies and localStorage, here: https://support.usabilla.com/hc/en-us/articles/115003780472-Usabilla-cookies-and-localStorage
This websites uses “Vidyard” to host video content. Vidyard provides granular, user-based analytics about viewers of our video content by using in-browser technology to track content viewers (either localStorage or browser cookies).
The first time a viewer loads a Vidyard Player, we assign them a generated ID. This ID is then sent with each analytics update in order to track the individual viewers who have watched content. Browsers allow us to save this generated ID so that future viewing sessions from this viewer can be associated to the same generated ID.
Vidyard players are designed to keep track of how viewers behave, so every video hosted in a Vidyard player keeps track of everyone who visits.
Vidyard matches a viewer’s generated ID with the viewing behaviour data that the player captured. Vidyard then uses the generated ID to match viewers with any metadata that we know about them (such as email address or location).
View Vidyard cookie and advertising policy, here: https://www.vidyard.com/cookies/
This website uses “HotJar” . We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback.
You can opt-out to the creation of a user profile, Hotjar’s storing of data about your usage of our site and Hotjar’s use of tracking cookies on other websites by following this https://www.hotjar.com/legal/compliance/opt-out
This website uses Cvent in conjunction with Marketo to manage our live events and seminars and we use the following Cvent products:
- Cvent Event Management
- OnArrival onsite solution
- CrowdCompass by Cvent
- When users voluntarily and explicitly enter personal data by registering or checking in for an Insight event.
- When a customer downloads a Cvent mobile application
- When a customer voluntarily responds to an event online survey.
- Automatically, as customers interact with Cvent applications, using commonly used information gathering technologies such as cookies.
How will that information be used?
- If a Customer registers for an event, we will use their provided e-mail address to send them information and announcements relating to that event.
- Post-event the customer will be sent a survey to provide event feedback.
Cvent does not use customers personal data for any purpose other than to provide services contracted. Data is aggregated and anonymised so it does not identify an individual.
Cvent will load session and persistent cookies which will identify a user’s individual web browser or device through an IP address, browser version, operating system
LinkedIn Conversion Tracking
Insight uses LinkedIn conversion tracking to measure the impact of our paid advertising campaigns. The data collected enables us to see how our ads lead to valuable actions on our website such as content downloads, sign-ups, purchases and more.
The LinkedIn Insight Tag enables the collection of data regarding members’ visits to our website, including the URL, referrer, IP address, device and browser characteristics, timestamp, and page views. This data is encrypted, then de-identified within seven days, and the de-identified data is deleted within 90 days. LinkedIn does not share the personal data with Insight, it only provides aggregated reports about the website audience and ad performance. LinkedIn also provides retargeting for website visitors, enabling Insight to show personalized ads off its website by using this data, but without identifying the member. LinkedIn members can control the use of their personal data for advertising purposes through their LinkedIn account settings.
How to change your cookie settings
Cookie settings can be changed in the settings of most web browsers.
You may refuse to accept cookies by modifying the settings on your browser, for example:
Please note, if you choose to block cookies via the browser, you may not be able to access certain parts or functions of this website.
The information you provide for surveys will be used to support your relationship with Insight. Insight may use online surveys to ask visitors/customers for contact information (like their email address). We use contact data from our surveys to send the survey taker information about our company and promotional material on behalf of our partners. We may combine survey information with other data we hold about you.
The information you provide during contests and giveaways will be used to support your customer relationship with Insight. Insight may ask for contact information (like your email address). We use contact data from these events to send users information about our company and promotional material from some of our partners. The contact information is also used to contact the visitor when necessary. We may combine this information with other data we hold about you.
If you use the website to apply to work with us, the information you provide will be used to evaluate your candidacy for job opportunities with Insight and to monitor recruitment statistics. We provide electronic applications on our site in which we ask job candidates for contact information (like their email address) and information regarding work history and education. We use third parties to help us to do that. We use contact data from our applications to contact those individuals whose backgrounds most closely meet our requirements to schedule a personal interview. As a global business, we may transfer your details outside of your home country and to other Insight affiliated entities. Personal information about unsuccessful candidates will be held after the recruitment exercise has been completed and may be reconsidered should an appropriate position become available. Insight will follow the applicable law as to destruction and deletion of such personal information. We may retain de-personalized statistical information about applicants to help inform our recruitment activities, but individuals should not be identifiable from that data. Once a person has taken up employment with us, we will compile a file relating to their employment. At that stage, we will give more details about how we hold employee data.
Insight will not give or sell any information regarding you or your order and the products you purchase to any outside organization for its use in marketing or solicitation without your consent, save for the limited circumstances outlined in this policy. Your information may be shared with group companies, agents, contractors or vendors of Insight who provide data processing services to us or who otherwise process personal data for the purpose of performing services for you or Insight or for the purpose notified to you when we collected your personal data. Insight may release personal data (including personally identifiable information) when required to by law if we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, in response to a lawful request by public authorities, a court order or legal process served on Insight.
We may also disclose your information if we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of the business or assets. If Insight or substantially all of its assets are acquired by a third party, personal data held may be one of the transferred assets. Any third party who acquires assets from us may acquire all or part of our business. They may not be in the same line of business as we are. Similarly, your personal information may be passed on to a successor in interest in the event of a reconstruction, liquidation or administration.
While Insight uses all reasonable efforts to safeguard your personal data, no security program is impenetrable, and criminals have been adept at circumventing widely adopted security safeguards. Accordingly you acknowledge that the use of the internet is not entirely secure and that you provide personal information to Insight at your own risk. Insight cannot therefore guarantee the security or integrity of any personal data that are transferred from you or via the internet. Any user or third party accessing Insight’s website or services is responsible for its own use of the website and the services. Insight is not responsible for any third party’s actions or its security controls with respect to information that third parties may collect or process via the website, services or otherwise.
Insight uses what we consider to be reasonable and appropriate organizational, technical and administrative measures to protect information under our control. This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All account information you use or supply on Insight's website when ordering or tracking products is held on a system which is designed to be secure. We use reputable advanced encryption technology which the aim to protect you from unauthorized use of information supplied on our website. In addition, we may use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is used to help identify you and your shopping cart and to gather broad demographic information.
Social Media Features
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site or our online ordering facility, you are responsible for keeping this password confidential. We ask you not to share a password with anyone. Please make sure this password is unique and that you do not use this password for any other purpose. If you use another account (such as a social media account) to log on to a secure part of the Insight website, then please make sure that you keep that password secure as well. If you think that any of your passwords have been compromised, please notify us so that we can look after the security of your details on our website.
Links to Third-Party Websites and Services
Retention of Personal Data
We retain personal data we collect from you where we have an ongoing legitimate business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax or accounting requirements).
When we have no ongoing legitimate business need to process your personal data, we will either delete or anonymise it or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal data and isolate it from any further processing until deletion is possible.
You have the following data protection rights:
- you have the right to opt-out of receiving marketing communications from us. You can exercise this right by clicking on "unsubscribe" by clicking on the “unsubscribe” or “opt-out” link in the marketing e-mails we send you. To opt-out of other forms of marketing (such as postal marketing or telemarketing), then please contact us using the contact details provided below. You may also modify your preferences in respect of such communications here.
- you may also have the following rights (although all of these rights are subject to some conditions and exceptions):
- to access, correct, and request deletion of your personal data;
- to object to processing of your personal data, ask us to restrict said processing, and/or request portability of your personal data;
- to erasure of your personal data.
- if we have collected and process your personal data with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect processing of your personal data conducted in reliance on lawful processing grounds other than consent;
- you have the right to complain to a data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.
You must be able to provide your name and email address or other information sufficient to allow us to identify you. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
If you would like to exercise your rights please get in touch with the relevant Insight affiliate. The contact details of each Insight affiliate are detailed on our website at here.
Postal mail should be addressed for the attention of:
- The Global Compliance Officer for North America and APAC regions; or
- The DPO (Legal Department) for EMEA countries.
Email should be sent to:
Privacy Shield and Data Transfer
Insight is a global business. As a result, the data that we may collect from you may be transferred to, and stored at, any of our locations which may be inside or outside the European Economic Area (“EEA”), the United Kingdom or Switzerland. Data may also be processed by people around the world who work for use or for one of our suppliers/vendors. These people may be engaged in, among other things, the fulfillment of your information requests, meeting your orders and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.
Insight has put in place a number of measures designed to protect data which is transferred from Europe/United Kingdom/Switzerland to the US, including appropriate security measures to safeguard your personal data. Insight maintains a network of specific agreements to require contracting parties to observe data protection legislation. Insight Enterprises, Inc. and Insight North America, Inc. have additionally signed up to the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework. You can find out more about both Privacy Shield Frameworks and view Insight’s certifications here https://www.privacyshield.gov/Program-Overview. Insight complies with the EU-U.S. Privacy Shield Framework and the Swiss-U.S. Privacy Shield Framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal information transferred from the EU and the United Kingdom and Switzerland to the United States, respectively. Insight has certified to the Department of Commerce that it adheres to the Privacy Shield Principles of notice, choice, onward transfer, security, data integrity and purpose limitation, access, and recourse, enforcement and liability. We are committed to following the Privacy Shield Frameworks. We are also committed to supervising third parties where we have transferred data to them after a Privacy Shield data transfer to us and we accept our liability in cases of onward transfer of data to third parties.
If you believe Insight maintains your personal data within the scope of the Privacy Shield Frameworks, you may direct any of your inquiries or concerns concerning our Privacy Shield compliance to email@example.com. In compliance with the Privacy Shield Principles, Insight commits to resolve complaints about our collection or use of your personal information. Individuals in the European Union (EU), the United Kingdom or Switzerland with inquiries or complaints regarding our Privacy Shield policy should first contact firstname.lastname@example.org. Insight will respond within 30 days. In the unlikely event that we fail to respond within 30 days, or if our response does not address your concern, Insight will undertake to refer the concern to our Global Compliance Officer who will investigate the matter and communicate with you within 14 days.
Insight has further committed to refer unresolved Privacy Shield complaints to JAMS, an alternative dispute resolution provider located in the United States. If you do not receive timely acknowledgment of your complaint from us, or if we have not addressed your complaint to your satisfaction, please contact or visit https://www.jamsadr.com/eu-us-privacy-shield for more information or to file a complaint. The services of JAMS are provided at no cost to you. You can also follow that link for a description of the range of potential remedies. There are more details on the arbitration requirements of the Privacy Shield Framework at https://www.privacyshield.gov/.
If you do not find the proposed solution satisfactory, Insight will resolve the EU-U.S. Privacy Shield disputes under dispute resolution procedures of the panel established by the EU data protection authorities (DPAs) to resolve disputes pursuant to the Privacy Shield Principles. If your matter involves the Swiss-U.S. Privacy Shield, Insight is committed to resolve the dispute in cooperation with the Swiss Federal Data Protection and Information Commissioner. Insight additionally commits to co-operate with EU/United Kingdom/Swiss Authorities and comply with the advice given by such Authorities with regard to human resources data transferred from the EU/United Kingdom/Switzerland in the context of the employment relationship. The EU/United Kingdom/Switzerland DPAs may be contacted directly via the information provided at https://ec.europa.eu/justice/data-protection/bodies/index_en.htm and www.edoeb.admin.ch, respectively.
Under certain and limited conditions, you may have the possibility to invoke last resort binding arbitration by a “Privacy Shield Panel” composed of at least 20 arbitrators designated by the U.S. Department of Commerce and the European Commission.
Insight is subject to the investigatory and enforcement powers of the Federal Trade Commission (FTC).
In cases of onward transfer to third parties of data of EU individuals received pursuant to the EU-US Privacy Shield and Swiss-US Privacy Shield, Insight is potentially liable. Insight will continue to adhere to the Privacy Shield Principles for as long as it retains your personal information.
Last Updated Dec. 2019