Seamless experiences from storefront to screen
To stay competitive in today’s fast-moving retail industry you need to exceed customer expectations. Shoppers expect anytime, anywhere service from any device — a true omnichannel experience.
We’ll help you implement the right technology to meet your goals, from increasing sales to improving order management.
Enhance your ability to:
- Anticipate customer actions
- Manage inventory
- Personalize offers
- Answer product questions
More meaningful connections
In the internet age, a customer’s first impression is often based on your digital presence. Engaging online experiences can build loyalty and differentiate your business, all while reducing operational costs with increased automation.
Customer service excellence
Positive customer support creates a lasting connection with your brand. But traditional service representatives can be inconsistent and costly. Chatbots, virtual assistants or conversational agents are powered by artificial intelligence and machine learning. They are consistent, friendly and available 24/7/365.
We’ll help you design and implement a chatbot that handles many frequently asked questions and resolves order issues without using human resources.
Tech in your brick-and-mortar shop
Reducing manual tasks becomes possible when ordinary objects become smart objects. Sensors, trackers and beacons can automatically monitor stock levels and notify staff before products run out.
Dynamic digital signs can guide customers and smart kiosks empower shoppers to check prices, review specs and even complete a transaction — all without employee help.
Building a connected space
Digital devices offer opportunities to improve operations and better serve customers. But understanding and acting on the data can be challenging. Our Connected Platform for Retail is a flexible, scalable and secure foundation for creating smart stores.
Connected Platform provides holistic analytics
drawn from many data points to:
- Improve inventory by assessing buying patterns.
- Reduce shrinkage through camera and point-of-sale analysis.
- Optimize store layouts and staffing.
Smarter data. Smarter decisions.
Guessing and reacting is quickly becoming a thing of the past. With data analytics and artificial intelligence, you can collect and interpret purchasing information, customer history and more.
We’ll help you take a proactive stance, so you can anticipate needs and avoid issues. Getting ahead of inventory, sales and staff management saves time and money.
We’ll prepare your business for success.
Get the right training and support for new technology. Our transformation specialists will develop technical processes alongside your teams — helping you maximize the performance and value of the latest solutions and approaches.
We know what drives retail success.
From helping increase sales to enabling cost–saving optimizations, we have deep experience in developing best-fit solutions for retail organizations.
Grow your retail business.
We’ll help you improve customer service and optimize operations with technology tailored to your exact needs.